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At 26 years old, Hernâni Esteves Pinto has been working for three years at the Mendrisiotto Ambulance Service. He is a qualified paramedic and nurse, a role that combines clinical skills, rapid decision-making and deep sensitivity in patient care. His story offers a direct insight into what it means to experience emergency work firsthand.

The world of pre-hospital emergency care requires speed, composure and the ability to integrate into dynamic teams working in constantly changing environments. The story of Reto Bernasconi, an emergency physician with the Mendrisiotto Ambulance Service (SAM), illustrates what it means to operate in the field every day, balancing complex interventions, emotional management and a training path built with determination.

With our new office in Zurich, we’re strengthening what matters most: proximity. Closer to our clients, present in the heart of Switzerland, and ready to connect in German, French, Italian and English. Mendrisio remains our home — Zurich is our new gateway.

Work in emergency rescue is built on readiness, expertise and the ability to face situations that can change from one moment to the next. The story of Mattia Vassalli, today a professional at the Mendrisiotto Ambulance Service, shows how a vocation can arise unexpectedly and grow into a career.

The world of emergency healthcare is made up of speed, complex decisions and great humanity. Andrea Bigi tells us about it. Today he is Head of Operations of the Mendrisiotto Ambulance Service (SAM), and for over twenty years he has lived the reality of rescue work every day.